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Personalized Wind Chimes, Memorial Wind Chimes,
Sympathy Wind Chimes, Wedding Wind Chimes, Photo Wind Chimes
Pet Memorial Wind Chimes, Dog Show Trophies And Engraved Wind Chimes.

Shipping & Returns

Shipping
We currently ship to all 50 States, including APO's, and FPO's, Canada, Australia and the European Union.
We have the ability to ship just about anywhere in the world. Feel free to contact us if you would like us to
ship to a destination not listed in our checkout. Email Us

Shipping Methods
TheChimesofyourlife.com offers a variety of shipping options: UPS, USPS, & FedEx.

Free Shipping - USA
TheChimesofyourlife.com has sole discretion on the choice of shipping carriers for all free shipping orders.  The shipping charges and approximate transit time can be viewed at checkout, simply view cart and click on the "calculate shipping" button under the total. This will display all available shipping carriers and the costs to ship. Feel free to contact us if you would like us to ship to a destination not listed in our checkout. Email Us


Free Shipping -
Canada, Australia & Great Britain (UK)
TheChimesofyourlife.com has sole discretion on the choice of shipping carriers for all free shipping orders.  The shipping charges and approximate transit time can be viewed at checkout, simply view cart and click on the "calculate shipping" button under the total. This will display all available shipping carriers and the costs to ship. Feel free to contact us if you would like us to ship to a destination not listed in our checkout. Email Us
If free "First Class" international shipping is chosen as the shipping method, we are not responsible for the order once it leaves our facility as this shipping method has no tracking. Shipping conformation is automaticly sent via email to the buyers specified email address and can also be found in their account under their order number. Undelivered/non received packages shipped "First Class" are non-refundable. 
International transit times are estimates and can vary due to many reasons.

 

International Shipping Fees, Import Duties and Taxes
Import taxes and/or duties, Thechimesofyourlife.com's prices do not include import taxes, duties, and/or local customs fees (if any). You may have to pay such taxes/ fees once your order arrives to your country. These charges are separate from your shipping charge, and you will be billed directly for them through your local Customs or Mailing Authority. You, the customer, is solely responsible for any additional customs clearance fees; we have no control over these charges and cannot predict what they may be.

Shipping Costs

Our paid shipping charges are based on real time carrier rates.
To preview the shipping charges, enter the items you want to order into your shopping cart, view cart and click on the "calculate shipping" button under the total. This will display all available shipping carriers and the costs to ship or to upgrade shipping.
TheChimesofyourlife.com is not responsible for any delays by the shipping carrier.

Shipping Claims
All shipping claims must be submitted within 10 days of the date of the order. No exceptions. Email Us

Shipping Handling Fees

No handling fees on any shipments.

Returns
We want you to feel as confident in your order as we do in our product. We stand behind every product we make. You may return merchandise purchased from TheChimesofyourlife.com for any reason within 30 days from shipment of your order from our facility, and we will refund the entire amount, excluding a $20 design/file setup fee for each piece ordered and all incurred shipping cost. Custom orders, dog show trophies, and samples are non-refundable. Please allow 1-2 weeks for processing of a return after product has been returned. Gift certificates are not eligible for return. The product must be returned in new, unused, and resalable condition inside its original packaging.
International undelivered/non-received packages shipped "First Class" are non-refundable.
We thank you for your order.


Shipping Damage

If you receive an item that was damaged during shipment, contact our Customer Care team within 7 days of delivery . Please include your order number, item number and tracking number from your original confirmation e-mail. TheChimesofyourlife.com will make every effort to reorder the item or credit your purchase in a timely manner. Please make your return available for inspection by our insurance company, and assist in completing our claim. Email Us


Warranty

If there's a defect in your merchandise, we'll make things right. All TheChimesofyourlife.com products are covered under our 1 year warranty against material and manufacturing defects from your purchase shipment date. If TheChimesofyourlife.com determines that a product has a material or manufacturing defect, we'll replace it, this does not cover normal wear and tear. Email Us


Customer Service

We want to make sure you're happy with your shopping experience. Our Customer Service team can help resolve any problems you may have experienced with your purchase. Email Us


Returned products must be sent postage prepaid to the following address:

TheChimesofyourlife.com
Attn: Returns
26 North Johnson Canyon Road
Kanab, Utah 84741
 

Credits are issued via the payment method used for original purchase.